Verify the PC Connection on the Handheld is set to USB.Sometimes undocking the Handheld, changing the settings, and thenĬhanging it back to the DMA or COM1, then re-docking does the trick.– Check “Allow connections to one of the following:” – Verify “Allow USB Connections” is checked off. If running Windows 7 or higher, open Windows Mobile Device Center. If not, make sure all cables are plugged in properly.Ĥ. See if the workstation can see the handheld device in ‘Devices and Printer’.If the app was just installed, the computer may need to be restarted to clear the USB port and establish connection. Which one you have will depend upon the PC’s operating system. This will be either ActiveSync or Windows Mobile Device Center. Make sure the USB / Comm port communication application is installed on the workstation.If none of the above issues seems to be the case, below are some commonly suggested resolutions to try: This is particularly possible if there are multiple USB ports on the PC, OR, if one of the USB ports is also supporting or connected to another terminal or device. It’s also possible there is a conflict on, or among, the workstation’s USB ports. When the handheld is initially connected to the PC, typically, a ‘driver installing’ message will appear on the PC screen. The issue may be as simple as the ‘driver’ for the handheld needs to be downloaded and installed on the workstation. That being said, connecting the HH to the PC is seldom an application issue it’s usually hardware-related. (There are some terminal manufacturers’ models that do allow for direct connection to the PC please confirm what connectivity your model requires.) For some handheld mobile computer models, when the USB connects to the PC and then to Power, it only charges the unit. Question: My mobile/handheld terminal is not connecting to PC via USB cable so, I can’t download the GigaTrak application. It also will not connect via the GT application Download function to synch data.Īnswer: Typically, one end of the USB cable should be connected directly to the docking station for the handheld and the other to the USB port on the PC workstation.
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